FAQs

How can I find the driver at the airport?

How can I find the driver at the Cruise Terminal?

What should I do if I can’t find the driver?

What if my flight lands earlier than scheduled time? What should I do if I can’t find the driver?

Do you provide child seats for the children and do you charge extra for them?

Can we pay cash to the driver?

Who should I contact if I need a receipt/invoice for my transfer?

What are the office opening times ?

How can I contact you if I have questions or changes regarding my transfer, if my flight is cancelled or delayed, or just to make enquiries?

What if my flight is cancelled? Can I postpone my transfer or get a refund?

What if I change my mind and want to get a refund?





Heathrow Gatwick Transfer Questions

Q:How can I find the driver at the airport?

A:

-Heathrow Airport Terminal 1 Meeting point for international flights will be outside the Costa Coffee shop, just next to the international arrivals gate. For domestic flights Meeting point is front of the domestic arrivals gate.*

-Heathrow Airport Terminal 2 Meeting point for international flights will be front of the Arrival Gate, just in front of the Currency Exchange office. For Domestic flights Meeting point is front of the Coffee Nero which is in front of the domestic arrivals gate.*

-Heathrow Airport Terminal 3 Meeting point is front of the WH Smith shop under the Heathrow Terminal Welcome Board.*

-Heathrow Airport Terminal 4 Meeting point is front of the Costa Coffee shop, which is situated near to the arrivals gate.*

-Heathrow Airport Terminal 5 Meeting point for international flights will be outside the Costa Coffee shop, just opposite the international arrivals gate. For domestic flights Meeting point is front of the domestic arrivals gate.*

-Gatwick North Terminal: Arrival lounge *

-Gatwick South Terminal: walk to the Airport Information desk, which is near the arrivals gate*

-Stansted Airport: There is only 1 terminal at Stansted airport and our meeting point is Airport Information desk, located on the right side of arrival gate.

-London City Airport meeting point is arrival lounge,

-Luton Airport meeting point is Airport Information Desk,

*Our drivers will be waiting for you with your name on our company board by the arrival barriers (in front of the arrival gates)




Heathrow Gatwick Transfer Questions

Q: Where can I find the driver at the Cruise Terminal?

A:

-Dover Cruise Terminal: Dover Has 2 terminal, Terminal 2 has only 1 exit and its easy to find your driver, but Terminal 1 has 2 exit and our driver will be waiting at one of the gate. If you cant find your driver please call us on +44 20 8686 2396

-Southampton Cruise Terminal, There are 4 terminals at Southampton; our driver will be waiting by the cruise arrival barriers (Outside the secure area). If you can’t find your driver please call +44 20 8686 2396

  • Queen Elizabeth II Terminal, berth 38/39
  • Mayflower Terminal, berth 106
  • City Terminal dock, berth 101
  • Ocean Terminal, berth 46



Heathrow Gatwick Transfer Questions

Q: What should I do if I can’t find the driver?

A:

First of all, check that you are located at the specified meeting point. Then, you should look for the name board with your name on it. If you still can’t locate the driver, then please give us a call on +442086887744. Our member of staff should be able to help you locate the driver.




Heathrow Gatwick Transfer Questions

Q: What if my flight lands earlier than scheduled time? What should I do if I can’t find the driver?

A:

You should phone our 7/24 office tel number: +44 20 8686 2396




Heathrow Gatwick Transfer Questions

Q: Do you provide child seats for the children and do you charge extra for them?

A:

Yes, we do provide child seats and we do not charge extra for them. You just need to specify that you require a child seat and the age of the child while booking your transfer.




Heathrow Gatwick Transfer Questions

Q: Can we pay cash to the driver?

A:

Yes, you can pay cash to the driver.




Heathrow Gatwick Transfer Questions

Q: Who should I contact if I need a receipt/invoice for my transfer?

A:

You can request receipt/invoice for your transfer simply by writing us an email to info@heathrow-gatwick-transfers.com




Heathrow Gatwick Transfer Questions

Q: What are the office opening times ?

A:

Our office open 7/24 for all year.




Heathrow Gatwick Transfer Questions

Q: How can I contact you if I have questions or changes regarding my transfer, if my flight is cancelled or delayed, or just to make enquiries?

A:

You can send us an email to info@heathrow-gatwick-transfers.com or phone us on 020 8686 2396 If the matter is urgent, please do not email us and contact us direct via phone.




Heathrow Gatwick Transfer Questions

Q: What if my flight is cancelled? Can I postpone my transfer or get a refund?

A:

If your flight is cancelled we can change your pickup date to specified day. However, if you decide to get a refund, you should contact us and let us know.

Note: If you flight is cancelled we will refund the full amount to you




Heathrow Gatwick Transfer Questions

Q: What if I change my mind and want to get a refund?

A:

If you are to change your mind and do not wish to use the taxi you booked, you can get a refund. But we reserve the right to below charges:

  • 25 % of your transfer fee when you notify us more than 24 hours prior to your transfer
  • 50 % of your transfer fee when you notify us between 12 and 24 hours prior to your transfer
  • 100 % of your transfer fee when you notify us less than 12 hours prior to your transfer